by abi | Jun 21, 2025 | Webinars
Description In this video teardown of the Zara website, UU3’s Abi Hough and Zuko’s Adam Winsland take a look what happens when stylistic interpretation trumps the user experience. Main Topics Discussed 1. Accessibility & Readability Failures...
by abi | Jun 16, 2025 | Guest Blog Posts
Going beyond metrics to crack customer retentionCustomer retention can be difficult to master. Consultant Abi Hough explains why brands need to go beyond numbers to keep customers coming back and how observing customers in their ‘natural, digital habitats’ offers the...
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