Being human is hard enough… I’m sure we’ve all been through an annoying captcha experience at one time or another. I have found that invariably these little boxes asking me to prove my humanity appear at the most inconvenient of times –...
Can you hear me?! Well, that depends on whether or not your listening – right? Voice of Customer UX research provides the necessary tool kit to be able to do exactly that. It allows you to gather the thoughts and feelings of your users / customers / prospects...
Nothing in this life irks me more than the sheer volume of tripe I get in my inbox every day. So much so in fact, the only New Year resolution I made in 2018 was to actively unsubscribe to all of the stuff that I no longer want to know about (whether I signed up to...
Embracing Chunk It seems to me there is an ongoing plethera of mess ups when it comes to data entry. Especially when it comes to copy typing stuff… you know, like when you have something you need to copy from a bit of paper into lets say an online input. Today’s rant...
Today is more of a personal gripe <moan> It’s about a tool that I use regularly to do the job I do (that’s testing stuff to make sure it’s not broken, in case you’d not twigged). A lot of the URLs I need to visit are loooooooooooooooooooooong – this is...
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