by abi | Sep 19, 2025 | UX Autopsy
Filed under: Crimes Against UsabilityStatus: Case 008 – Active InvestigationSubject: Death by Lying Chatbot (customer service edition) Case Summary The chatbot swore it was listening. The chatbot lied. Behind the fake blinking dots and hollow empathy, users were...
by abi | Sep 8, 2025 | UX Autopsy
Filed under: Crimes Against UsabilityStatus: Case 007 – Active InvestigationSubject: Death by Infinite Scroll Case Summary The body was found buried beneath a wall of endless content. Pagination and “Load More” buttons had long since vanished, replaced by a conveyor...
by abi | Sep 5, 2025 | UX Autopsy
Filed under: Crimes Against UsabilityStatus: Case 006 – Active InvestigationSubject: Death by Dark Patterns Case Summary The body was found face-down in a “free trial,” pockets emptied by hidden fees. No exit wounds — because there was no exit. Just a maze of print...
by abi | Sep 4, 2025 | Data Entry, Forms, Webinars
Description In this webinar, myself and Adam Winsland at Zuko Form Analytics walked through Newcastle United Football Club’s registration form and uncovered a catalogue of common UX mistakes that make life harder for users and reduce conversions. Key Issues...
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