by abi | Sep 19, 2025 | UX Autopsy
Filed under: Crimes Against UsabilityStatus: Case 008 – Active InvestigationSubject: Death by Lying Chatbot (customer service edition) Case Summary The chatbot swore it was listening. The chatbot lied. Behind the fake blinking dots and hollow empathy, users were...
by abi | Sep 8, 2025 | UX Autopsy
Filed under: Crimes Against UsabilityStatus: Case 007 – Active InvestigationSubject: Death by Infinite Scroll Case Summary The body was found buried beneath a wall of endless content. Pagination and “Load More” buttons had long since vanished, replaced by a conveyor...
by abi | Sep 5, 2025 | UX Autopsy
Filed under: Crimes Against UsabilityStatus: Case 006 – Active InvestigationSubject: Death by Dark Patterns Case Summary The body was found face-down in a “free trial,” pockets emptied by hidden fees. No exit wounds — because there was no exit. Just a maze of print...
by abi | Aug 3, 2024 | UX Autopsy
The Evidence Cookies are still here (for now) Obtaining consent is mandatory for EU visitors Other countries are also following suit when it comes to data privacy So why are websites so bad at obtaining it… And are cookie banners even fit for purpose? Evidence: In...
by abi | Jun 14, 2024 | UX Autopsy
The Charges 98% of the top 1 million websites are not fully accessible. That means users who experience the internet in a way different to what you might expect are being excluded from accessing content, products or whatever else it is that you are trying to...
by abi | Jun 4, 2024 | UX Autopsy
The Charges Using a calendar style date picker when asking a user to enter a date of birth is not the best option when it comes to user experience – not only for desktop but also for touch devices. Why you might ask, seems logical, use a calendar to choose a...
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